PRIVACY POLICY

Privacy Notice

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Island Medical Group LLC and its affiliates (“IV Ocean Therapy” “we,” or “us“)

owns and operates this website and mobile app located

at https://www.ivoceantherapy.com/ (collectively, the ” Platform“). Your access and

use of the Platform, any part thereof, or anything associated therewith, including

its content (“Content“), any products or services provided through the Platform or

otherwise by IV Ocean Therapy are subject to this Privacy Policy unless

specifically stated otherwise. Capitalized terms not otherwise defined in this

Privacy Policy have the same meaning as set forth in the Medical Terms of

Service (“Terms of Service“).

We are committed to respecting the privacy of users of the Service. We created

this Privacy Policy (the “Privacy Policy“) to tell you how IV Ocean Therapy collects,

uses and discloses information in order to provide you with the Service.

As with our Terms of Service, by creating, registering, or logging into an account

through the Service, or otherwise accessing or using the Service, you are

automatically accepting and acknowledging the most recent version of this

Privacy Policy. If we make any changes to our Privacy Policy, we will post the

revised Privacy Policy and update the “Last updated” date of the Privacy Policy.

If you are using the Service on behalf of an individual other than yourself, you

represent that you are authorized by such individual to act on such individual’s

behalf and that such individual acknowledges the practices and policies outlined

in this Privacy Policy.

Please read this Privacy Notice carefully to understand our policies and practices

regarding your information and how we will treat it. If you do not agree with our

policies and practices, your choice is not to use our Website. By accessing or using

this Website, you agree to this Privacy Notice. This Privacy Notice may change

from time to time. Your continued use of this Website after we make changes is

deemed to be acceptance of those changes, so please check this Privacy Notice

periodically for updates.

1. Limitations on Use by Minors

Our Service is generally intended for use by individuals who are at least eighteen

(18) years of age or such older age as may be required by applicable state laws in

the jurisdiction in which an individual utilizes the Service. Individuals who are

between the ages of thirteen (13) and eighteen (18) (or such older age of

majority) may use the Service only if a parent or legal guardian provides consent

to such use in accordance with the requirements set forth in our Terms of Service

and the Service. The Service is not designed or intended to attract, and is not

directed to, children under thirteen (13) years of age. If we obtain actual

knowledge that we have collected personal information through the Platform

from a person under thirteen (13) years of age, we will use reasonable efforts to

refrain from further using such personal information or maintaining it in

retrievable form.

If you believe we might have any information directly from a child under 13,

please contact us at (808) 431-7333, or through our on our Website.

Please note that we are not required to erase or otherwise eliminate, or enable

erasure or elimination of such content or information in certain circumstances,

such as, for example, when federal, state, or local law, rule or

regulation requires IV Ocean Therapy to maintain the content or information;

when IV Ocean Therapy maintains the content or information on behalf of your

Providers (as defined in our Terms of Service) as part of your electronic medical

record; when the content or information is stored on or posted to the Site by a

third party other than you (including any content or information posted by you

that was stored, republished or reposted by the third party); when IV Ocean

Therapy anonymizes the content or information, so that you cannot be

individually identified; when you do not follow the aforementioned instructions

for requesting the removal of the content or information; and when you have

received compensation or other consideration for providing the content or

information.

The foregoing is a description IV Ocean Therapy’s voluntary practices concerning

the collection of personal information through the Service from certain minors

and is not intended to be an admission that IV Ocean Therapy is subject to the

Children’s Online Privacy Protection Act, the Federal Trade Commission’s

Children’s Online Privacy Protection Rule(s), or any similar international, federal,

state, or local laws, rules, or regulations.

2. Protected Health Information

When you set up an account with IV Ocean Therapy, you are creating a direct

customer relationship with IV Ocean Therapy that enables you to access and/or

utilize the various functions of the Platform and the Service as a user. As part of

that relationship, you provide information to IV Ocean Therapy, including but not

limited to, your name, email address, shipping address, phone number and certain

transactional information, that we do not consider to be “protected health

information” or “medical information”.

However, in using certain components of the Service, you may also provide

certain health or medical information that may be protected under applicable

laws. IV Ocean Therapy is a “covered entity” under the Health Insurance

Portability and Accountability Act of 1996, Public Law 104-191, and its related

regulations and amendments from time to time (collectively, ” HIPAA“). One or

more of the Labs or Pharmacies (as defined in our Terms of

Service) may or may not be a “covered entity” or “business associate” under

HIPAA, and IV Ocean Therapy may in some cases be a “business associate” of a

Pharmacy or Medical Group. It is important to note that HIPAA does not

necessarily apply to an entity or person simply because there is health

information involved, and HIPAA may not apply to your transactions or

communications with IV Ocean Therapy, the Providers, the Labs, or the Pharmacies.

In addition, any medical or health information that you provide that is subject to specific

protections under applicable state laws (collectively, with PHI, “Protected Information“), will be

used and disclosed only in accordance with such applicable laws. However, any

information that does not constitute Protected Information under applicable laws

may be used or disclosed in any manner permitted under this Privacy Policy.

Protected Information does not include information that has been de-identified in

accordance with applicable laws.

Island Medical Group and Providers have adopted a Notice of Privacy Practices that

describes how they use and disclose Protected Information. By accessing or using

any part of the Service, you are acknowledging receipt of the Notice of Privacy

Practices from your Medical Group and Provider(s).

By accessing or using any part of the Service, you are agreeing that even if HIPAA

does apply to IV Ocean Therapy, Island Medical Group, the Providers, the Labs or

the Pharmacies, any information that you submit to IV Ocean Therapy that is not

intended and used solely for the provision of diagnosis and treatment by the IV

Ocean Therapy and Providers, laboratory services by the Labs or prescription

fulfillment by the Pharmacies, is not considered Protected Information, and will

only be subject to our Privacy Policy and any applicable state laws that govern the

privacy and security of such information. For purposes of clarity, information you

provide to IV Ocean Therapy in order to register and set up an account on the

Platform, including name, username, email address, shipping address and phone

number, are not considered Protected Information.

3. Collection of Information

We collect any information you provide when you use the Service, including, but

not limited to:

 Personally identifying information such as your name and contact data such

as your e-mail address, phone number, and billing and physical addresses

 Your login and password and other account (“Account“) registration details

 Information that you provide by filling in forms on our Website. This includes

information provided at the time of registering to use our Website,

subscribing to our service, or requesting further services.

 Records and copies of your correspondence (including email addresses), if

you contact us;

 Details of transactions you carry out through our Website and of the

fulfillment of your orders. You may be required to provide financial

information before placing an order through our Website.

 Demographic data (such as your gender, date of birth and zip code)

 Computer, mobile device and/or browser information (e.g., IP address,

mobile device ID information, operating system, connection speed,

bandwidth, browser type, referring/exist web pages, web page requests,

cookie information, hardware attributes, software attributes)

 Third-party website, network, platform, server and/or application information

(e.g., Facebook, Twitter, Instagram)

 Usage activity concerning your interactions with the Service and/or third party

websites, networks or applications accessed through the Service (e.g.,

viewing habits, viewing preferences, viewing history, number of clicks on a

page or feature, amount of time spent on a page or feature, identify of third party

websites, networks, etc.)

 Billing, payment and shipping information

 Electronic signature

 Any other information you provide when you contact or communicate with us

If you use your mobile device to visit, access or use the Service, then additional

categories of information that we collect may include

 Your name associated with your mobile device

 Your telephone number associated with your mobile device

 Your geolocation

 Your mobile device ID information

We also collect certain medical information on behalf of Island Medical Group and

your Providers, which may include, but is not limited to:

 Health and medical data you submit for diagnosis or treatment purposes,

including information in any questionnaires or surveys you complete for these

purposes

 Date of visit

 Images or videos you share for diagnosis or treatment purposes

 Communications with Providers

We may also receive information about you from our providers. For example, as

part of our identity verification process, our providers may send us information they

have independently collected, such as your name, age, and estimated location.

Our marketing partners may also send us information about you, even if you have

not visited or registered on our site.

IV Ocean Therapy does not collect or create biometric information about you. To

use some of our services, however, we may be required to verify your identity. If

you are asked to submit proof of identity (such as a driver’s license or passport)

we may share that and the selfie you shared with us with our identity verification

partner, who may create biometric information about your face in order to verify

that your selfie matches your proof of identity.

4. How Information Is Collected

IV Ocean Therapy might collect personal and non-personal information directly

from you when you visit, access or use the Service; when you register with or

subscribe to the Service or any products or services available through the Service;

when you “sign in,” “log in,” or the like to the Service; when you allow the Service

to access, upload, download, import or export content found on or through, or to

otherwise interact with, your computer or mobile device (or any other device you

may use to visit, access or use the Service) or online accounts with third-party

websites, networks, platforms, servers or applications (e.g., your online social

media accounts, your cloud drives and servers, your mobile device service

provider); or whenever IV Ocean Therapy asks you for such information, such as,

for example, when you process a payment through the Service, or when you

answer an online survey or questionnaire. In addition, if you or a third party sends

IV Ocean Therapy a comment, message or other communication (such as, by way

of example only, email, letter, fax, phone call, or voice message) about you or

your activities on or through the Site and/or the App, then IV Ocean Therapy may

collect any personal or non-personal information provided therein or therewith.

Finally, IV Ocean Therapy might use various tracking, data aggregation and/or

data analysis technologies, including, for example, the following:

 Cookies, which are small data files (e.g., text files) stored on the browser or

device you use to view a website or message. They may help store user

preferences and activity and may allow a website to recognize a particular

browser or device. There are several types of cookies, including, for example,

browser cookies, session cookies, and persistent cookies. Cookies may record

information you access on one page of a website to simplify subsequent

interaction with that website, or to help streamline your transactions on

related pages of that website. Most major browsers are set up so that they

will initially accept cookies, but you might be able to adjust your browser’s or

device’s preferences to issue you an alert when a cookie is downloaded, or to

block, reject, disable, delete or manage the use of some or all cookies on your

browser or device. Cookies can be set by the website owner (i.e., us), or they

can be set by third parties (e.g., Facebook, Google, etc.) Cookies are used to

help us speed up your future activities or to improve your experience by

remembering the information that you have already provided to us. Third

party cookies may also be used to enable analytics (e.g. Google Analytics) or

advertising functionality (e.g., ad re-targeting on third-party websites) that

enables more customized services and advertising by tracking your

interaction with our Service and collecting information about how you use

the Service.

 Flash cookies, which are cookies written using Adobe Flash, and which may be

permanently stored on your device. Like regular cookies, Flash cookies may

help store user preferences and activity, and may allow a website to

recognize a particular browser or device. Flash cookies are not managed by

the same browser settings that are used for regular cookies.

 Web beacons, which are pieces of code embedded in a website or email to

monitor your activity on the website or your opening of the email, and which

can pass along information such as the IP address of the computer or device

you use to view the website or open the email, the URL page on which the

web beacon is located, the type of browser that was used to access the

website, and previously set cookie values. Web beacons are sometimes used

to collect advertising data, such as counting page views, promotion views or

advertising responses. Disabling your computer’s, device’s or browser’s

cookies may prevent some web beacons from tracking or recording certain

information about your activities.

 Scripts, which are pieces of code embedded in a website to define how the

website behaves in response to certain key or click requests sent by the user.

Scripts are sometimes used to collect information about the user’s

interactions with the website, such as the links the user clicks on. Scripts are

often times temporarily downloaded to the user’s computer or device from

the website server, active only while the user is connected to the Site and/or

the App, and deactivated or deleted when the user disconnects from the

website.

 Analytic tools and services, which are sometimes offered by third parties, and

which track, measure and/or generate information about a website’s or

program’s traffic, sales, audience and similar information, and which may be

used for various reasons, such as, for example, statistical research, marketing

research, and content ratings research, and conversion tracking. Examples of

the analytic tools and services which IV Ocean Therapy might use include

Google Analytics. IV Ocean Therapy may also use other third-party analytic

tools and services.

Please be advised that if you choose to block, reject, disable, delete or change the

management settings for any or all of the aforementioned technologies and/or

other tracking, data aggregation and data analysis technologies, then certain

areas of the Platform might not function properly.

By visiting, accessing or using the Service, you acknowledge and agree in each

instance that you are giving IV Ocean Therapy permission to monitor or otherwise

track your activities on the Service, and that IV Ocean Therapy may use the

aforementioned technologies and/or other tracking, data aggregation and data

analysis technologies. Notwithstanding the foregoing, IV Ocean Therapy does not

permit third parties or third-party cookies to access to any communications you

have with the Providers, or medical information that you submit to the Providers

for diagnosis and treatment purposes.

5. Use of Information

In connection with providing the Service, we and our affiliates and service

providers may use your information, subject to the limitations addressed in the

Protected Health Information Section above, for a number of purposes, including,

but not limited to:

 Verifying your identity;

 Confirming your location;

 Administering your account;

 Fulfilling your requests;

 Processing your payments;

 Facilitating your movement through the Service;

 Facilitating your use of the Service and/or products or services offered

through the Service;

 Communicating with you by letter, email, text, telephone or other forms of

communication, including on behalf of your Provider(s) to facilitate medical

services;

 Providing you with customer support;

 Providing you with information about third-party businesses, products and

services by letter, email, text, telephone or other forms of communication;

 Developing, testing or improving the Service and content, features and/or

products or services offered via the Service;

 Identifying or creating new products, services, marketing and/or promotions

for IV Ocean Therapy or the Service;

 Improving user experiences with the Service;

 Analyzing traffic to and through Service;

 Analyzing user behavior and activity on or through the Service;

 Conducting research and measurement activities for purposes of product and

service research and development, advertising claim substantiation, market

research, and other activities related to IV Ocean Therapy, the Service or

products and services offered via the Service;

 Monitoring the activities of you and others on or through the Service;

 Placing and tracking orders for products or services on your behalf;

 Protecting or enforcing the rights and properties of others (which may

include you);

 When required by applicable law, court order or other governmental

authority (including, without limitation and by way of example only, in

response to a subpoena or other legal process); or

 IV Ocean Therapy believes in good faith that such use is otherwise necessary

or advisable (including, without limitation and by way of example only, to

investigate, prevent, or take legal action against someone who may be

causing injury to, interfering with, or threatening the rights, obligations or

a user of the Service, which may include you, or

anyone else who may be harmed by such activities or to further IV Ocean

Therapy’s legitimate business interests).

We may de-identify your information and use, create and sell such de-identified

information, or any business or other purpose not prohibited by applicable law.

6. Disclosure of Information

Subject to the limitations described in the Protected Health Information section

above, we may disclose your information to third parties in connection with the

provision of our Service or as otherwise permitted or required by law. For

example, we may disclose your information:

 To our subsidiaries and affiliates;

 To our contractors, service providers, and other third parties we use to

support our business. These entities provide IT and infrastructure support

services, payment processing services and marketing software. Our payment

processors’ privacy policies may be found at http://stripe.com/us/privacy;

 To the Labs, Pharmacies or its Providers to enable them to

provide services to you via the Service;

 To a potential or actual buyer or other successor in the event of a planned or

actual merger, divestiture, restructuring, reorganization, dissolution, or other

sale or transfer of some or all of IV Ocean Therapy’s assets, whether as a

going concern or as part of bankruptcy, liquidation, or similar proceeding, in

which Personal Data held by IV Ocean Therapy about our Website’s users is

among the assets transferred;

 To fulfill the purpose for which you provide it;

 For any other purpose disclosed by us when you provide the information; and

 With your consent;

 To comply with any court order, law, or legal process, including to respond to

any government or regulatory request;

 To enforce or apply our Terms of Service and other agreements, including for

billing and collection purposes; and

 If we believe disclosure is necessary or appropriate to protect the rights,

property, or safety of IV Ocean Therapy, our customers, or others. This

includes exchanging information with other companies and organizations for

the purposes of fraud protection and credit risk reduction.

We may de-identify your information and disclose such de-identified information

for any purpose not prohibited by applicable law.

7. Data Retention

IV Ocean Therapy may retain your information for as long as it believes necessary;

as long as necessary to comply with its legal obligations, resolve disputes and/or

enforce its agreements; and/or as long as needed to provide you with the

products and/or services of the Service or IV Ocean Therapy. IV Ocean Therapy

may dispose of or delete any such information at any time, except as set forth in

any other agreement or document executed by IV Ocean Therapy or as required

by law.

8. Data Security

Information transmitted over the Internet is not completely secure, but we do our

best to protect your Personal Data. You can help protect your Personal Data and

other information by keeping your password to our Websites confidential.

We have implemented measures designed to secure your Personal Data from

accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have

given you (or where you have chosen) a password for access to certain parts of

our Website, you are responsible for keeping this password confidential. We ask

you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely

secure. Although we do our best to protect your Personal Data, we cannot

guarantee the security of your Personal Data transmitted to our Website. Any

transmission of Personal Data is at your own risk. We are not responsible for

circumvention of any privacy settings or security measures deployed on the

Website.

9. Transactions

In connection with any transaction that you conduct through the Service (e.g., the

purchase or sale of any products or services on or through the Service), you may

be asked to supply certain information relevant to the transaction, including,

without limitation, your credit card number and expiration date, your billing

address, your shipping address, your phone number and/or your email address. By

submitting such information, you grant IV Ocean Therapy without charge the

irrevocable, unencumbered, universe-wide and perpetual right to provide such

information to third parties (e.g., payment processing companies, buyers on the

Service, sellers on the Service) for the purpose of facilitating the transaction.

All credit card, debit card and other monetary transactions on or through the

Service occur through an online payment processing application(s) accessible

through the Service. This online payment processing application(s) is provided by

IV Ocean Therapy’s third-party online payment processing vendor, Stripe

(“Stripe“). Additional information about Stripe, its privacy policy and its

information security measures (collectively, the ” Stripe Policies“) should be

available on the Stripe website located at https://stripe.com/us/privacy or by

contacting Stipe directly. Reference is made to the Stripe Policies for

informational purposes only and are in no way incorporated into or made a part

of this Privacy Policy. IV Ocean Therapy’s relationship with Stripe, if any, is merely

contractual in nature, as Stripe nothing more than a third-party vendor to IV

Ocean Therapy, and is in no way subject to IV Ocean Therapy’s direction or

control; thus, their relationship is not, and should not be construed as, one of

fiduciaries, franchisors-franchisees, agents-principals, employers-employees,

partners, joint venturers or the like.

Cancellation Policy

Confirmed and Unconfirmed Appointments

If your appointment is confirmed at any time with one of our staff members, the

below cancellation rules apply.

If your appointment is not confirmed prior to the booking time, you will be

refunded fully.

Cancellation – 24 hour advance notice

Applies to only confirmed appointments.

We require at least 24 hour advance notice of cancellation to avoid cancellation

fees. However if your appointment is confirmed a fee will still apply.

If you or part of your group cancel within the 24-hour advance period, you will be

will be refunded fully.

Cancellation – within 2 hour advance notice and missed appointments

Applies to only confirmed appointments.

Missed appointments or cancellation notifications within 2 hours prior to

appointment time are non-refundable.

If part of your group is present for the appointment:

1. a) and your group is 3 persons or less, any missing persons will be charged fully
2. b) and your group is 4 persons or more, any missing persons will be refunded their

charges but incur a $50 no-show fee per person. (I.e. if 10 people book, and 5

people show, the 5 persons will be charged fully, and the no-show 5 persons will

be refunded for their services and charged a $50 per person cancellation fee)

IV MEMBERSHIPS

IV Ocean Therapy memberships (Vitamin IV & NAD) have a 3 month minimum

requirement. If you cancel your membership prior you will be charged the

remaining balance unless a valid medical reason is provided. You will still have the

opportunity to use your remaining treatments within the 3 month window.

We do not issue refunds for unused treatments. You may pause your membership

for up to 30 days but this must be done before the monthly charge is incurred.

Please email [email protected] if you’d like to make any changes

to your membership.